White Screen Upon Entering Tool - Authentication Issue?

Community
1

Edit: Seems to Have Resolved Itself

When loading ChatGPT and attempting to enter the website through google, I get a complete white screen with no error messages. Everything has been working up until the point I purchased a premium tier, now nothing will load. I can use the app just fine but the website will not cooperate. I have found a workaround to access it not logged in, but I would really like to use the premium features I am paying for.

Below are the results of the steps the app version of ChatGPT prompted me to complete.

  1. Browser Refreshed
  2. Cache and Cookies Cleared
  3. Tried it on Opera GX, Chrome, and Edge
  4. Browsers are Up to Date
  5. Disabled the only browser extension I use (Ad Block)
  6. Internet Connection is Solid
  7. Will Not Work in Incognito Mode
  8. No ChatGPT Service Outages Reported
7 Likes
2

I’m facing the same issue

3

EStoy con el mismo problema

4

Sames. I don’t even want to list the number of things I’ve tried at GPT’s recommendation.

5

I’m having the same problem for over 3W, tried everything, even openning from another computer I have at home.

No solution given, 3W paying for the business plan without being able to use it properly. Money not well spent.

1 Like
6

same problem 1 week ago, I connect (with Google ), infinite loading

7

FOUND SOLUTION.
Use:
chatgpt . com / auth/ logout
(Delete the spaces.)
Then login and working for me. ezzzzz
no delete catch , no delete cookies

8

I’ve tried all these fixes.
I am still getting a blank screen at chatgpt.

This is after paying for the premium plan.

Any recent tips?

I’ve gone to chatgpt . com / auth/ logout (delete the spaces)
Didn’t help.

I’ve disabled the experimental chrome extension.
I’ve deleted all cookies and data except passwords.
I’ve reloaded the browser.
Still nothing.

1 Like
9

I meet the same,it didn’t work but a black screen(there are 401 Unauthorized errs behind)

10

I tried several times and still get a blank white screen when trying to log-in; any resolution on this?