Verifying organization issue

I’ve encountred an issue, since we’re developing a product based on the Chatgpt APIs (protected models), I need to verify my company in Chatgp, When I want to “Start ID Check”, it says the session is expired.

And when I want to renew the token, it returns 400:

And sadly there is no way to contact the support to leave a ticked for them .. any clue what should I do?