Hello OpenAI Team,
I am experiencing a technical issue where ChatGPT is unable to upload a Word document (.docx) that it generated for me. Despite multiple attempts, the file upload feature is not working.
What I Have Tried:
ChatGPT has confirmed that the document is complete, but I am unable to download it.
I have tried suggesting alternative file-sharing methods (Google Drive, WeTransfer, Dropbox), but ChatGPT cannot access or send files via these platforms.
I also attempted to receive the document by pasting it into the conversation, but formatting and infographics do not transfer properly.
Issue Details:
ChatGPT Version:** (Specify if you’re using Plus, Pro, or Free)
Platform:** Web browser / Mobile app
Tried on Different Devices:** Yes / No
Issue Type:** File Upload Failure
Request:
- Can you please provide an alternative way to receive the file (such as a direct download link or another method)?
- Is this a known issue, and is there an estimated fix?
I need this document urgently for an important submission, so I would greatly appreciate a quick response.
Thank you for your support!
Best regards,
Jai Bansal