Hi everyone,
I’m reporting a major issue affecting many of my Custom GPTs, and from what I’ve seen in the forum and Help Center, I’m not the only one.
Summary of the Problem
- All uploaded files have disappeared from multiple Custom GPTs.
- New file uploads fail silently — they appear to upload, then vanish with no error.
- Restoring previous versions doesn’t work — no files return, and features remain broken.
- Core functionalities are disabled, including:
- Web browsing
- Canvas
- DALL·E image generation
- Code interpreter and data analysis
Timeline
The issue surfaced gradually over the last few days. At first, I noticed missing functionality (no image generation, no canvas), then I realized the knowledge base had been wiped. Uploading new files doesn’t fix it. Restoring old versions doesn’t bring anything back either.
Why This Matters
These GPTs are central to my workflows and are now completely unusable. Based on multiple reports I’ve seen here, this isn’t isolated — it looks like a platform-wide bug.
What We Need
- Acknowledgment from OpenAI that this issue is known
- Timeline or ETA for a fix
- Instructions for a workaround, if available
- Ideally, restoration of deleted files and reactivation of missing features
Anyone else experiencing the same? Please add your examples or confirmations below so we can give OpenAI a clearer picture of the scope.
Thanks.