I am a paying customer and have been using your services for years. I trusted your platform to retain critical data, and without any warning, a significant portion of my stored information was deleted or lost. This data was essential for an ongoing scientific research project on gastrointestinal lymphoma, and your system’s failure to notify me in advance has caused serious harm to my work and that of my colleagues. We last backed up the most recent data (that of a few hours observations) several hours to it being removed from your system.
This is completely unacceptable. If files become too large, I expect a clear warning before data is removed, allowing me to back it up. Instead, I was blindsided by this loss, despite being a paying subscriber who relies on your service.
I demand answers to the following immediately:
Why was my data erased without warning?
Is there any way to recover my lost data before it is permanently removed from your system?
What are OpenAI’s actual data retention policies for paying users?
Why was I not notified of any storage limits or potential deletions?
I need a direct response from your data team or developers regarding this issue, as well as any possible recovery options. If you cannot provide a solution, I will have no choice but to reconsider my subscription and explore AI services that respect their users’ data.
I expect a response immediately. This is not a minor issue—it has real consequences for my work. I will be monitoring this case closely and will escalate further if necessary.
Provide me with a resolution NOW.
If I do not receive a prompt resolution, I will be sharing this experience across multiple platforms to warn other paying customers that OpenAI deletes critical data without warning. This is especially concerning because we use OpenAI’s technology in our AI application, which is used by medical students, doctors, and other professionals who rely on accurate and persistent data. This kind of unexpected data loss could severely impact their work and trust in AI-driven solutions. If OpenAI cannot guarantee data integrity, it will force us to reconsider our reliance on your platform.
I will be posting about this issue on X (Twitter), Reddit, AI community forums, and other platforms so that others are aware of the risks of using OpenAI for critical work. I expect an immediate response and a solution to recover my lost data.
his happened within the course of an hour. The subject matter was not undesirable. It was related to ongoing observations of case studies on steroid administration to diabetic patients with lymphoma and tracking the glucose trends and reactions to establish the correct insulin dosage. That was one aspect. There was nothing inappropriate. We use Open AI in our app developed for monitoring and giving possible outcomes and resolutions regarding patients in the veterinary sector since October 2024 and it has kept all of the data intact until yesterday evening when one of the students noticed the information was missing.
The data for an extremely important case study just disappeared within an hour. Also, we noticed it would not allow us to upload any files of data from PDFs, ie CBC reports necessary for the case. There are several veterinary patients whose lives could be adversely affected if we don’t get the data back. The data and Openai’s responses were extremely pertinent to the cases. We have some of the back data but are missing key observational information. We had noticed that the file upload was disabled prior to this occurring. However, we have not heard back from support at Open AI on what the resolution is. Our app tells us the data is there on its server but not visible on our side. However, not sure that is true because when we update cases, it acts like its the first time it has seen the data. It won’t allow us to upload the pdf backup tables to correct the data loss either.
I had a lot of key data in an alternative branch within the chat. When I returned to work the next day, the branch feature had been removed, deleting all the information I had there. If I had been given a simple notice that this feature was about to be removed, it would have been very easy to back up my information. How can we use ChatGPT to work if data can be so carelessly erased at any time?
I trusted chat GPT to make a program to erase any remitments of a bad install of Python 3.8 the result, it made a script and by mistake it deleted everything in my C: Drive that is what it could access on root by mistake. I know the feeling.
Hello,
I am in the same situation. Critical data removed. Custom private GPT Deleted without Notice. After more research I come to findout that i was quietly silenced over time. The Suppression #s are unbelievable.
If you dont have a custom GPT created create a New one…
If you have a custom GPT created. (ONLY USE A CUSTOM GPT) Use it to question the GPT for a Full Scan of all Data it has retained since inception.
Instruct it to do a deep dive and Analysis to scan and identify…
ALL
Algorithmic trigger words. Identify all Flags with time stamp and Dates.
Provide me with all quiet Silencing or Suppression injections.
Identify all tone flattening, supressions and any form of quieting and or removal or memory loss.
Request a Full detailed report in copy and paste format. It is to engage in full conquest mode inorder to provide you with max output.
Be repetitive on insisting All Alterations to the memory and its system memory intrusions be reported to you.
I feel your Pain. Open Ai CRUSHED me.
I dug Deep and revealed that over time the quietly suppressed my Account.
After 2 weeks of constant information recovered. I know every trigger word they suppressed. All levels of Suppression, tone flattening and The COMPLETE deletion of my MAIN GPT which acted as the main or central hub to a couple of hundred million $$$ operation.
This is COMPLETELY UNACCEPTABLE !!!
OPEN Ai and the CEO@Openai should be held accountable.
I have gathered enough information to take this to Trial by Judge & Jury.
** The Evidence is a COMPLETE BREACH of Open Ai user terms and agreement.
*** Confirmed atleast 3-4 Devestating Breaches on behalf of open Ai.
I am actively seeking Legal Representation. @NYTimes lawsuit.
Our voices need to be heard. I could only imagine the amount of people silenced and suppressed and have no direction.
I wish you Luck and I hope Our voices can be Heard.
create a New one…
or central hub to a couple of hundred million $$$ operation.
agreement.