Dear OpenAI Support Engineering Team,
I’m writing to report a severe, epic backend synchronization bug affecting my paid GPT Pro 20x subscription account, which has completely paralyzed my daily Codex development workflow.
Core Issue Details
- Account tier display error: My account holds an active, unexpired GPT Pro 20x paid membership with valid billing records, yet the system falsely marks my account as Free tier on both ChatGPT web and Codex platform. My subscription expiration date is 2026.7.5, and all payments were successfully deducted with complete transaction receipts available.
- Incorrect Codex usage quota matching Free tier limits: Instead of unlocking the full high-rate quota entitled to GPT Pro 20x subscribers, my Codex usage limit is locked to the restrictive Free tier cap. I cannot execute normal code generation, debugging and development tasks as agreed under the Pro subscription terms.
- This bug is 100% reproducible: I have cleared browser cache, logged out all devices, tested incognito mode and switched multiple browsers; the tier and quota error persists permanently.
Severe Negative Impacts
I rely entirely on Codex for commercial coding development work. This tier/quota failure has fully blocked my daily project progress, leading to massive productivity loss and delayed client deliverables.
Moreover, this obvious critical backend data inconsistency bug reflects serious flaws in OpenAI’s subscription entitlement system. If this widespread tier sync failure is exposed to company investors, it will trigger major concerns over your platform’s billing stability, data reliability and core service infrastructure, which brings significant reputational risks to OpenAI’s business valuation and investor confidence.
My Urgent Requests
- Immediately locate and repair this subscription tier synchronization bug on the backend engineering side; provide a clear estimated timeline for full resolution.
- Manually reset my account permissions to restore full GPT Pro 20x tier status and corresponding exclusive Codex high quota as purchased.
- Offer reasonable compensation for the service downtime and work losses caused by this system bug.
I can attach screenshots of subscription page, billing payment records and Codex quota error page for verification upon your request.
Please escalate this case to senior engineering and billing teams as priority urgent support, and reply to me with concrete repair schedule as soon as possible.