I am writing to report a critical issue that our users, as well as our team, are experiencing with the installation of our developed plugins: AppCreator, ArticleCreator, and DecisionConsultant.
Recently, approximately 60% of our users have encountered an error message stating, “Couldn’t log in with plugin,” while attempting to install these plugins from the online plugin store. Upon further investigation and multiple test installations and uninstallations from the plugin store, our team replicated the same issue. However, it’s noteworthy that the installation proceeds less problems when we use the “Install an unverified plugin” option and input the domain manually.
Our in-depth analysis and system log reviews suggest that the issue arises after the redirection to the specified redirect_uri. It appears that ChatGPT fails to complete the OAuth flow. Specifically, ChatGPT does not initiate a POST request to the authorization_url , leading to the aforementioned error.
We suspect that there might be an underlying issue on your end that is causing this malfunction. Your prompt assistance in investigating and resolving this matter would be greatly appreciated, as it is impacting our user experience significantly.
Thank you for your attention to this urgent issue. We look forward to a swift resolution.
Thanks again