Updating subscription plus to pro

ChatGPT
,
1

Hi everyone,

I am trying to upgrade my account fromChatGPT plus to ChatGPT Pro on the web interface, but I keep hitting a roadblock. Every time I click the upgrade flow, I receive the error message: “There was a problem updating your subscription.”

Here is what I have tried so far to fix it:

  • Logged out and logged back in.
  • Cleared my browser cache and cookies.
  • Tried using a different browser and incognito mode.
  • Verified that my payment method has sufficient funds and no international blocks.

Has anyone else dealt with this specific billing system loop recently? If you managed to bypass it, what worked for you?

Thanks in advance for the help!

2

Thanks for flagging this here @abel5

Since this is happening during the billing upgrade flow, please create a support ticket and include a HAR file captured while reproducing the issue. Once you’ve created the ticket, feel free to share the ticket number here, and I can take a closer look from my end.

~ Smith