Unauthorized API billing charge - tried contacting support but it doesn't work - Please help

API
1

Hi folks,

I created this account for a client last year, but their use case changed, and they no longer require OpenAI services.

Last year’s credits expired & the client’s card was auto-charged $106.40 today.

I followed the instructions as outlined in this support doc to request a refund.

However, the AI just said it will notify the team.

The thing is…

I did the same thing a few weeks ago for another client’s account (not a billing issue - something else), and again, the AI said, I will notify the team after I shared my email.

But I never heard back from anyone.

How can I actually speak with someone in support to get a refund for this client?

Due to never receiving a response a few weeks ago, I’m afraid the same thing will happen with this AI support request again.

Apologies if this is not the right place to ask but I don’t know what else to do.

Thank you for any guidance you might have!

1 Like
2

Here is the last topic on forgotten recharge and expiring credits doing the double-whammy of emptying your balance and also hitting your card again for more money.

3

This is a COMPLETE load of barnacles. I got auto charged too, and I’m currently not in a situation to spare money on something that ETHICALLY SHOULD NOT EXPIRE, and I haven’t even gotten to use. I am cancelling service, and kindly asking for a refund here.

4

did you get the refund i am in the same situation

5

Did you get a refund? is this auto charge from plus to business account with workspace as result of creating a project?