Unable to verify phone number!!
I just upgraded my account from Pro 5 to Pro 20, but suddenly the account requires Codex verification. I haven’t used that number in a long time—it’s actually no longer active—and I can’t change it or log in. Please help me resolve this.
Please contact me if there are any questions!!!
Hi! This seems like a pattern another user has similarly experienced, getting phone number demands or a bad flow when authenticating to Codex.
OpenAI basically has an answer in help, “no, you can’t change your phone number” - which must not be the rule. It would be a policy as preposterous as, “no you can’t change your playground preset to point to a newer model”.
The avenue for individual ChatGPT account support is the help bot at lower right on https://help.openai.com/en
Inputs there that do not directly demand the need for OpenAI account investigation and modification by staff may be answered by a bot repeating boilerplate text, so ensure your need for action be taken on your ChatGPT account is understood.
Also it’s a dead end. I’ve got pro accounts and after escalating beyond AI slop support, the same dead-end.
- Contact the carrier to see if you can get that phone # back ( ← yes, I’m not joking! They are recommending to work with a mobile carrier in phone number recovery
) - Start a new account with new phone #
There’s no resolution or interest to fix this.
The only hope is, whatever change in May is now coming home to roost as Codex tokens expire, more and more people are discovering OpenAI obsession with phone numbers.
Perhaps after a wave of cancellations they might fix this in September.
Can you handle it for me directly?
Jay <notifications@openai1.discoursemail.com> 于2026年6月30日周二 23:07写道：
I am just a fellow user like you. I can suggest workarounds when they exist, but OpenAI can randomly use your phone number or email for login two-factor checks, so it is a significant problem to not have access to the one on record.
The only self-management you’d have is to start a new ChatGPT account and subscription with the correct data, and an unused email/password as login method - and hope that when you got your new phone number from a carrier, it is not one that someone else had three years ago when they signed up for brand-new ChatGPT and used up all of a single phone number’s reuses.
Don’t forget to request a refund.
I am writing to request assistance with updating the phone number linked to my ChatGPT account.
The phone number currently associated with my account is no longer active, so I am unable to use it for verification or account-related purposes. I would like to update it to my new phone number.
An email has been sent to support@openai.com, but the reply received was:
How can I change my phone number?
As of July 8th you can’t. We’re hoping that OpenAI will at the very least provide a usable work around for Codex 2FA SMS in which case having dated phone # limit will be a non issue.
Since the mobile phone number is used as the sole verification basis, we need to consider the series of handling procedures for situations such as mobile phone number changes and loss. Obviously, the official of OpenAI did not take all of that into consideration.
I am trying to submit a support ticket through help.openai.com, but my Codex access is still blocked.
Codex login keeps forcing phone verification to an old number I no longer have access to. It is an Indonesian number ending in 2455.
My account email is the same email associated with this Community account.
The page only offers SMS or WhatsApp. I cannot receive either because the number is no longer available.
I found similar Codex phone-verification loop cases where OpenAI applied an per-account mitigation. Could someone from OpenAI please help monitor or escalate my support request?
I can provide screenshots, billing proof, previous device/browser details, and any ownership verification required.