Unable to purchase API credit (Continue button does not work)

API Bugs
1

Hi, I’m attempting to purchase $5 worth of API credit.
After adding my payment method, the “Continue” button is simply just greyed out. How do I fix?

The image shows a payment configuration screen for setting up an initial credit purchase and optional automatic recharge settings. (Captioned by AI)
The image shows a payment configuration screen for setting up an initial credit purchase and optional automatic recharge settings. (Captioned by AI)534×667 30.5 KB

2

Might be related to this?

1 Like
3

Hi, I can not add the payment method as the continue button seems to be disabled. see attached.

Screenshot 2025-04-27 at 1.40.58 PM
Screenshot 2025-04-27 at 1.40.58 PM1332×1326 152 KB

4

Might be related to this?

This method works. Indeed it’s a bug.

1 Like
5

Thanks for testing and reporting. I’ve passed along to OpenAI.

2 Likes
6

Thanks for sharing this issue and I’m also sorry to see this impacting others on this thread. Please send this information to support@openai.com from the email address associated with your account and our team will make sure to review asap.

1 Like
7

Also another similar thread here, and there is a workaround:

Is automatic recharge mandatory? - #4 by Johan_Maes

1 Like