Unable to Enter OTP to Add Credits

Description: When attempting to add credits to my API account, I am experiencing an issue with the OTP text input field. The field is glitching and not allowing me to enter the OTP. I have tried reproducing the issue on multiple machines and browsers (Arc, Safari, and Chrome) with no success.

Steps to Reproduce:

  1. Attempt to add credits to API account
  2. Receive OTP prompt
  3. Try to enter OTP in text input field

Error: Text input field glitches and does not allow OTP entry

Environment:

  • Machines: 2 different machines
  • Browsers: Arc, Safari, Chrome

Same here. We are encountering the same. OpenAI can create superintelligence but not a functional payment gateway. Of all the vendors, all payment related issues are only related to openai. Anthropic works seemlessly!

same issue, not able to add credit, not able to input otp

I was able to add credits through incognito mode. Weirdly, it got added without prompting for OTP.

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Even incognito mode didn’t work for me. I came up with the following hack -

Open Chrome DevTools (Ctrl+Shift+I)
Go to Console tab and run the following command -

document.getElementById('challengeInputValue').value = 576403

Replace 576403 with the OTP that you receive

Voila! The OTP will appear in the text box. Press Submit/Verify and you’re done.

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Still can’t do it. Can you help mate? Really frustrating thing.

Issue still persists. The automatic recharges are not happening due to changes in RBI / Bank policies. When we try with OTP, the field for OTP does not allow to enter anything.

Tried different browsers, incognito mode and the console command. Nothing works.

Hope openAI resolves this. Seems to have been pending for long now and many are facing same issue