Unable to Download Full Data Export – ZIP Corrupted from Privacy Portal

ChatGPT Bugs
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1

I’m experiencing issues with downloading my personal data export from https://privacy.openai.com/policies. I reached out to privacy@openai.com multiple times with NO Response.

  • Export Size: ~308 GB
  • Problem:
    • The OpenAI portal shows my archive as ready and “Download complete.”
    • When I try to download it (using Chrome), the download stops after about 5–6 GB, saving a ZIP file that is only around 5.8 GB.
    • Windows reports the ZIP file as corrupted or invalid, and I can’t open it.

Troubleshooting Steps Taken

  • Tried downloading several times
  • Tested on two different Windows computers and two different internet connections
  • Each attempt results in a partial, unusable file

It appears the download is being cut off before completion on OpenAI’s side. My goal is simply to receive the full, uncorrupted 308 GB archive.

Can anyone from the support team assist please??

Screenshots attached for reference:

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4

This is broken on Chrome and Brave (latest, Mac)

In brave no download appears, progress bar just fails around 11% and says download successful.

In Chrome a native chrome download begins but it fails around 11% as well.

This is certainly one way to create a walled garden!

5

I reached out to privacy at openai on Nov 27th, this was all I got back from them so far.

Thank you for contacting OpenAI. We have received your request. We are looking into this matter and will revert back with more information shortly. We appreciate your patience.

Best,
Wilma

OpenAI Privacy Team

I sent another follow up, still waiting to hear back

6

Looks like the messaging in the portal doesn’t align with what what's actually being downloaded.

This issue should be fixed with an update we’re making next week!

Thanks all for the reports.

7

It is next week. This is still broken. @OpenAI_Support

8

Thank you for letting us know, we're taking a look now!

9

Hello Support,

I’m having the exact same issue. And I’ve tried multiple browsers, including my phone. The download continues to fail. And it’s especially troublesome if at the end the data is corrupted. Please tell me there’s more than one way to access my data. Thanks

10

Hello,

i’m having the same issue. tried download and it continues to fail

11

I have the same issue.. 8GB Data export file size

12

Same problem with 320mb file.

13

I am having this problem as well. It gets stuck on exactly 33% on Firefox as well as Chrome. I am using Ubuntu and have over 400 GB free space. I do not understand how hard can a simple zip download be for a company that supposedly trains the most cutting edge model?

I wonder what does EU Commission have to say about this privacy control.

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14

Seems like our team has deployed a number of fixes and this issue should now be resolved! Can you please let us know, if you are still facing issue?

15

Hi @OpenAI_Support,

Thank you for the update. Unfortunately, the issue still persists for me after the reported fix.

I requested new data exports on August 26 and August 27, 2026, and attempted to download them six times on macOS using Safari. Each download appeared to complete, but every ZIP file was incomplete and could not be extracted.

The downloaded file sizes varied between approximately 1.34 GB and 2.00 GB. Command-line inspection also confirmed that the ZIP central directory was missing, which indicates that the downloads were truncated before completion. My Mac had approximately 70 GB of free storage available.

Could you please confirm whether the fix has been fully deployed and whether large exports or account-specific export deliveries may still be affected? I can provide the exact timestamps, error output, download URL, and a HAR file privately through a support ticket if needed.

Thank you for looking into this.

16

Hey everyone, This issue should now be resolved. Our team has deployed a fix. Thanks!