Unable to add payment method - "You must specify a street address in your billing address"

API Bugs
1

Hello,

I am trying to add a payment method to my OpenAI Platform account, but I keep getting the error:

“You must specify a street address in your billing address.”

I am located in the United Arab Emirates (UAE), which is a supported country.

I have already tried:

  • Multiple street address formats
  • Filling all billing address fields
  • Different payment cards
  • Different browsers

I also successfully saved my billing address in the Billing Preferences section, but the error still appears.

Has anyone experienced this issue before or found a solution?

Thank you.

2

Welcome to the community, @awnina …

This sounds odd. Have you reached out to support yet?

3

No brother i didn’t yet , I am in hurry kind of and i know support won’t reach me only after few days , so i was looking for some insight here

anyway , how to reach them ?

thanks for answering

4

Hi @awnina,

You can reach them through Help.

5

Hello did u figure out how to fix it? I live in the UAE and i am facing the same issue today. I reached out to help but nothing the ai chatbot suggested works !

6

hello it doesn’t help much tbh. I tried its suggestions but nothing still works

7

I investigated the issue using the browser’s Network tab and found something interesting.

In my case, the card itself is added successfully and a valid payment method (pm_...) is created. The payment method API even returns the card correctly (UAE Visa, not expired, etc.).

The failure happens afterwards when OpenAI tries to attach the payment method to the billing account. The API returns:

“Your billing address requires more information”
“You must specify a street address in your billing address”

I also noticed that the address payload being sent only contains fields such as:

  • country

  • state

  • line1

  • line2

and does not include fields like city or postal_code.

Since I tested multiple cards, browsers, and address formats, and now at least two UAE users are seeing the same behavior, this looks more like a billing-address validation issue or a backend bug rather than a problem with a specific card or bank.

I have already contacted support and provided these findings. If you contact support as well, mentioning that multiple UAE users are affected may help them investigate faster.

8

Welcome to the community @brochacho!

I understand that this is frustrating. I think @Ken_96 made a great suggestion and I’d recommend to follow that. I’d also ask the support AI to escalate your case to the human reviewer.

9

I’ve also faced the same issue. Waiting on support. The issue has been happening for more than 4 days now.

10

I’m also facing same issue. I’m getting error of “Your billing address require more information” when ever trying to add my credit card in billing section.

11

This issue is now resolved, thanks for taking the time to flag.

12

Out of curiosity, would you be able to share (at a high level) what the root cause turned out to be?