Unable to Access o1 Model Despite Being a ChatGPT Plus Subscriber

ChatGPT Bugs
1

Hello,

I am a ChatGPT Plus subscriber, and I have noticed that the o1 model is listed in the drop-down menu when selecting models. However, it appears in faint type and is not clickable.

This is both misleading and frustrating because it suggests that the model is available to me, yet I am unable to access it. I have tried the following steps to resolve this issue:

  1. Verified my ChatGPT Plus subscription status.
  2. Tried accessing the model on different devices and browsers.
  3. Checked for weekly usage limits (none reached).
  4. Attempted to contact OpenAI support through the desktop and app versions, but I only found articles unrelated to my issue and no way to report this specific problem.

This lack of clarity about eligibility or functionality is making it difficult to understand whether this is an access issue, a feature rollout limitation, or a technical bug.

Can anyone explain why o1 is visible but not selectable? Or provide guidance on how to resolve this?

Thank you in advance for your help!

6 Likes
2

I have the same issue. I don’t understand why they are so quiet about this, but I am considering dropping my ChatGPT subscription and just using the desktop app I wrote to access a number of models through the api. I liked the convince of the Mac desktop but I don’t use it enough to pay for only gpt4o access I can get through the api.

1 Like
3

I have no o1 model access anymore either? Is OpenAI ripping people off from the latest models despite subscription?
Are condition changing?
There’s a new 200$ as well, did they increase the price 10x for access to o1? :flushed:

2 Likes
4

Same issue here

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image321Ă—400 21.1 KB

1 Like
6

I heard a few days ago that chatgpt CEO got accused of R* by his sister

Maybe that is the reason the problem is not fixed

7

Same issue here, exactly the same as everything mentuoned above.

1 Like
8

Same issue, not alone! Same exact tissue here plus subscriber. 01 is great out. I have never seen it. Knock grade out You’re not alone, has this been resolved? I don’t see anything stating that anyone has even responded to this… The issue that is.

1 Like
9

Exact same issue for me. We’re paying subscribers, and we should get acces.

10

Same here. How do we request a refund?

1 Like
11

https://help.openai.com/en/articles/7232895-how-do-i-request-a-refund-for-chatgpt-plus-or-chatgpt-pro

12

I logged myself out and then logged myself in again and all of a sudden I had an access. Try it

2 Likes
13

Same here! I also noticed that o1 is available in some projects and not others.

14

4o Web Search told me to close and reopen the site. It seems there’s some kind of intermittent bug. Closing and reopening the app worked for me.

About o1 not being available in all projects, that is true IIRC. I forget which ones, but projects that use features it doesn’t support will make it unavailable in those projects.

15

Perhaps related: I had an ongoing o1 chat revert to 4o after some idle time, and now I can’t switch it back because “This model doesn’t support using tools”.

Looking through the web app’s source I found the following:

"model_switcher_deny": [
    {
        "slug": "o1",
        "context": "regenerate",
        "reason": "unsupported_tool_use",
        "description": "This model doesn't support using tools."
    },
    {
        "slug": "o1",
        "context": "conversation",
        "reason": "unsupported_tool_use",
        "description": "This model doesn't support using tools."
    },

which seems to suggest that you cannot continue a session with o1?

Edit: I was able to continue the conversation with o1 by preventing the option from getting disabled (via devtools) and selecting it. This feels like some state bug in the web app?

16

I had tried that, but it didn’t work. Then I tried it and it did work.!! IDK!?