The file upload button doesn't appear

ChatGPT
1

Good evening, how are you? When the GPT 4o was released, I could upload files to the AI, but now this button doesn’t appear anymore for me. Can someone shed some light on this?

Thank you.

3 Likes
2

I have the same problem, since the GPT-4o rollout, I simply don’t have the paperclip icon anymore, anywhere.

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3

I’ve logged out and clear all my cache and cookies, logged in again but nothing of paperclip ( My app on android is not showing the options too ) :frowning:

4

Yeah same here, tried different browsers, devices, clearing cookies and cache, and my friends’ accounts all have the paperclip even on the same device. So I suppose it’s something with our accounts where we’re selectively banned from uploading stuff for no given reason.

5

Any news for you? For me nothing yet, the paperclip don’t appears :frowning:

6

Still nothing. Maybe they’re mad I cancelled my Plus subscription :roll_eyes:

7

I have the same problem. :melting_face: :melting_face: :melting_face:

8

Same problem for me; just started today. Happens on all platforms for me. I went into the app, saw the file upload button momentarily, then it just disappeared a second after I tapped on it.

Edit: Never mind. It just appeared. IDK what happened, and I didn’t really do anything since it appeared. A few minutes after I made this post, it appeared again.

9

I have a Plus account, using the 4-o model, tried both the Web and App with no luck what-so-ever. At a complete loss. There is no paperclip or “Upload Button” at all.

10

I have the same problem!! I cant find the button and i wanna upload an image
D:<

1 Like
11

I use mobile btw. This seems to also happens on mobile. I’ll try tomorrow, then I’ll see what happens. Maybe it’s just a glitch.
Eh, maybe I’ll contact OpenAI help center soon.
Edit: i did, and here’s the answer (from the bot):
"Thank you for sharing this update. It sounds like the missing “Upload File” button is a broader issue affecting both mobile and desktop users, not just you. OpenAI sometimes temporarily disables or changes features for maintenance, testing, or updates. This may explain why the button isn’t appearing right now, even for subscribers. Here’s what you can try in the meantime:

  • Refresh the Chat: Log out and back in, or refresh your browser window.
  • Clear Cache: Clear your browser’s cache and cookies.
  • Try Another Browser or Device: Sometimes features reappear on a different browser (like Chrome, Edge, or Firefox) or after switching devices.
  • Check Model Selection: Make sure you’re in a GPT-4o chat, not a custom GPT or GPT-3.5.
  • Check Announcements: Sometimes the Help Center or official OpenAI forums will post service updates. If the button still doesn’t appear after these steps, it’s likely a temporary change or outage affecting some users. OpenAI is usually quick to restore core features. Would you like updates if this is confirmed as a known issue, or need help trying the steps above?" I think most likely is that OpenAI disabled it for a while for testing. I’m going to check on it tomorrow.
    Edit: i waited a while. It appeared. Guess it was a glitch all along :sob::sob: (if you dont get the crying emoji thats the gen alpha laughing emoji)
    Edit 2: NVM. ITS GONE
    Edit 3. Tried the mobile app…it works.