Hello again everyone,
A few days ago, I posted about my incredibly frustrating experience with OpenAI Support (Ticket #07716552), where an agent named Armando kept repeatedly demanding my device model and app version for a clear server-side localization bug with the “Pulse” feature.
Well, the nightmare continues, and it has reached a new level of absurdity.
After I explicitly broke down why this is a backend generation issue (Pulse generating in English despite explicit Korean language settings on specific dates like April 15 and 17), Armando finally replied acknowledging the facts:
“We understand… and that you’ve identified this as a server-side issue with specific affected dates.”
But literally in the next paragraph, he says:
“To better assist you, could you please provide a screen recording of the issue as it occurs?”
Are you kidding me? He acknowledges it’s a server-side issue, but then demands a real-time screen recording of an intermittent backend bug that already happened days ago on their servers before I even open the app! How am I supposed to screen-record a server generating a Pulse card in the past?
It is painfully obvious that Armando is just copy-pasting Tier 1 troubleshooting macros without actually processing the technical logic of the problem or reading my detailed explanations. This isn’t just unhelpful; it’s insulting to a paying Pro user’s time.
Has anyone successfully bypassed this Tier 1 macro-wall to reach an actual engineer or the Pulse backend team? How do I get Armando to actually escalate this ticket instead of sending me contradictory, logically impossible requests? Any advice would be greatly appreciated.