Sora stuck 2 days. Stop proccess button dont help

For 2 days I’ve been trying to generate an image, but it just keeps loading endlessly. In the status button I clicked ‘cancel’ and that’s it — nothing can be done for TWO DAYS already! I don’t know what to do, I’ve already tried all the advice about switching browsers and clearing cache. Is there a solution? Or do I need to create and pay for a new account..? Thanks.