Thank you! Happy to provide any details that would help via email. We are an EdTech app that uses Sora (among other things) to create material, at a sizable scale (5 at a time, many per day in peak times of preparation for release) using an internal content tool that becomes part of learning material for students. Itâs generally worked with no issues. We can provide logs and account information if needed.
Just a note, I tried again, same behavior. I canât include logs here because the forum system rejects the links they contain. To make it worse, we now have 46 âzombie processesâ on the OpenAI side that never complete but also never error out, and I see no way of getting rid of them.
Same issue here. Videos are not generating. They just stick in an endless âloadâ but never generate. If I refresh the page, the video creation request disappears. Happens across multiple browsers, devices, and with every prompt.
Iâm experiencing a problem with Sora video generation.
Today, all video generation tasks stopped working. When I submit a prompt, the task is created and appears in the project, but no generation progress bar appears, no status is shown (no âQueuedâ, âGeneratingâ, or âFailedâ), and the task remains in the project indefinitely.
I tested:
Multiple prompts, including a very simple prompt: âcatâ
A completely new project
A new account
Google Chrome on PC
Safari on iPhone
The issue occurs on all devices and browsers.
Earlier today, I received a single âFailedâ error stating that the media size did not match the required dimensions, even though the dimensions were correct. After that, new generations stopped working entirely.
I also noticed network activity when submitting a generation request, which suggests that the request is being sent to the server, but the generation never starts.
Could you please investigate whether there is an issue with my account or with the Sora generation service?
Same here. All submissions return HTTP 200 with valid video IDs, then sit at status: in progress, progress: 0, error:
null indefinitely. Started May 29, my oldest stuck jobs are 30+ hours in with zero movement.
Tested on a fresh second account with a short 4s clip same hang. Definitely platform-side.
Just to clarify: Sora 2 / Videos API is deprecated, but according to the docs it is scheduled to shut down on September 24, 2026. So a current 503 Service Unavailable error is not necessarily explained by the deprecation alone.
We are having same issue, coming directly from Sora API as other reported. Was this problem confirmed? I donât see it being marked on status page. Thank you