Sora 2 API charges money on failed run at 100% progress

[mikebp]

Hello,

Was wondering if anyone runs into the same issue with the new Sora 2 API in which the request failed at 100 progress, yet still charges money?

Here’s the details from the video.list()

    {
      "id": "video_68e482d165c481918c06309f2791a1b00f353fccf1b961dc",
      "object": "video",
      "created_at": 1759806161,
      "status": "failed",
      "completed_at": null,
      "error": null,
      "expires_at": null,
      "model": "sora-2",
      "progress": 100,
      "remixed_from_video_id": null,
      "seconds": "12",
      "size": "720x1280"
    },
    {
      "id": "video_68e482093ac48191b541460e99f084f1076ec67fcb862598",
      "object": "video",
      "created_at": 1759805961,
      "status": "failed",
      "completed_at": null,
      "error": null,
      "expires_at": null,
      "model": "sora-2",
      "progress": 100,
      "remixed_from_video_id": null,
      "seconds": "12",
      "size": "720x1280"
    }

[m4ster]

the same happened to me. what can we do?

[or4]

Same here, status failed at 100% but still charged:

Video(id=‘video_68e4ed9f675881919bbe49aed3c5517d07415f16b9dc3b9e’, completed_at=None, created_at=1759833503, error=None, expires_at=None, model=‘sora-2-pro’, object=‘video’, progress=100, remixed_from_video_id=None, seconds=‘8’, size=‘1792x1024’, status=‘failed’)

[nickthblde]

Same here, using Sora Pro 2 at “high quality” setting (1792x1024), a 8s generation failed at 87% of completion and… voiloà 4$ pulverized.

And it even was the first attempt I did via API, so, unless they can refund I’m not gonna try again.

[user9]

I have the same issue. I query the status every 30 sec. I can see the progress shows 10, then 40, then back to 10. Then stuck at 10 forever. (Confirmed the request is billed)

[aiac]

same here - first try, charged, stuck on in_progress for hours

[ivanimationgames]

Same, on top of that some stuck at in_progress…. this is so scammy from them. And 0 feedback fomr them as well…. I dont know. I feel like Open AI are getting worse and worse…..

[_pr]

How can we go about requesting a refund?

[briascoi]

Yes, I want a refund too! Anyone know how to reclaim it?

[briascoi]

Nothing? No answer at all? Extremely disappointed…

[_j]

To make contact with OpenAI about your account, you’d have to send a message via “help” in the platform site. Then make a clear request that is actually framed in an actionable way: the response IDs that failed, the costs incurred, that you want replacement credits applied (vs a “refund”, which they can’t do) and need a human from the support staff to do it. Not wishy-washy or that would provoke a bot tutorial, something that must be denied by a person.

---

I’ve got $20 in GPT fun bucks to spend soon. Got a prompt you want run for an output video that I’d share with everyone as some sort of relief against adversity - seeing if the model is still failing for your inputs?

VIDEOPROMPT = "A video that is a cinematic opening scene, with orchestral medieval music. A single tracking shot, flying through a magical enchanted evergreen forest awash in moonlight and neon glows from flying pixies and fairies. The camera navigates through turns, revealing and passing by different fantastic features, such as a glistening stream awash in moonlight, a little pixie village built into the sides of trees with activity, all the while with glowing purples and greens of fireflies and motes illuminating the trees from below."
VIDEOSIZE = "1280x720"     # 720x1280, 1280x720, (pro only: 1024x1792, 1792x1024)

2025-10-10 03:28:59,019 INFO Creating video job
2025-10-10 03:29:00,356 INFO HTTP Request: POST https://api.openai.com/v1/videos "HTTP/2 200 OK"
2025-10-10 03:29:00,380 INFO Job id: video_xxxxxxxxxxxx
2025-10-10 03:29:00,382 INFO Initial wait 120.0 seconds before polling
2025-10-10 03:31:01,192 INFO HTTP Request: GET https://api.openai.com/v1/videos/video_xxxxxxxxxxxx "HTTP/2 200 OK"
2025-10-10 03:31:01,195 INFO [  120.8s] poll #1 status=in_progress progress=90%
2025-10-10 03:31:31,544 INFO HTTP Request: GET https://api.openai.com/v1/videos/video_xxxxxxxxxxxx "HTTP/2 200 OK"
2025-10-10 03:31:31,547 INFO [  151.2s] poll #2 status=in_progress progress=99%
2025-10-10 03:32:02,256 INFO HTTP Request: GET https://api.openai.com/v1/videos/video_xxxxxxxxxxxx "HTTP/2 200 OK"
2025-10-10 03:32:02,260 INFO [  181.9s] poll #3 status=completed progress=100%
2025-10-10 03:32:02,261 INFO Terminal status: completed
2025-10-10 03:32:02,535 INFO HTTP Request: GET https://api.openai.com/v1/videos/video_xxxxxxxxxxxx/content?variant=thumbnail "HTTP/2 200 OK"
2025-10-10 03:32:02,544 INFO Saved fairy-scene-thumb.webp (image/webp)
2025-10-10 03:32:03,067 INFO HTTP Request: GET https://api.openai.com/v1/videos/video_xxxxxxxxxxxx/content?variant=spritesheet "HTTP/2 200 OK"
2025-10-10 03:32:03,124 INFO Saved fairy-scene-sheet.jpg (image/jpeg)
2025-10-10 03:32:05,643 INFO HTTP Request: GET https://api.openai.com/v1/videos/video_xxxxxxxxxxxx/content "HTTP/2 200 OK"
2025-10-10 03:32:06,171 INFO Saved fairy-scene.mp4 (video/mp4)

[OpenAI_Support]

Hi everyone,

Our sincere apologies for incurring charges during these failed runs. Please do write into support@openai.com to ask for a refund, and post here if you run into any issues getting in touch with us.

Thank you for your understanding!

[JoeTalksAI]

This came directly from Open AI Support via email response

”As per our Service Credit Terms, credits are consumed regardless of whether a request succeeds or fails. This is because the system allocates resources to process the request, even if the output is not completed. Unfortunately, this means that the $0.80 credit for the video request you mentioned is non-refundable, as the credit was already consumed during the attempt.”

So basically, you paid, we didn’t deliver a result, tough luck. This is an odd model. How hard is it to give a service credit for failed videos? It failed due to something on OpenAI’s job processing etc., so make it right.

[OpenAI_Support]

@JoeTalksAI Thanks for following up!

I agree that this run shouldn’t have been charged since it didn’t produce a usable result. The earlier response reflected our general policy, but I’ve added a few credits back to your account to make up for the failed run and replied to your Support email directly.

Let us know if you have any other questions!

[JoeTalksAI]

Thanks, appreciate the swift response and customer service!

[vb]

Closing this topic because we have several conversations covering the same issue.
Please follow-up in the topic linked below.

Thank you for your understanding!

Sora 2 API - Video Generation Stuck in in_progress State

Hi Everyone I started 2 video generation jobs around 7 hours ago, one on sora-2 and one on sora-2-pro, and both of the jobs are still stuck in the in_progress state, 7 hours later. I was billed for them within minutes of starting the job, so they’ve been paid for but no result… Any idea how I can get them across the line? Below is the CURL result: { “object”: “list”, “data”: [ { “id”: “video_68e44ae5f84c…, “object”: “video”, “created_at”: 1759791846, “status”: “in_progress”, “comple…