Sora 2 API - Video Generation Stuck in in_progress State

API
,
1

Hi Everyone

I started 2 video generation jobs around 7 hours ago, one on sora-2 and one on sora-2-pro, and both of the jobs are still stuck in the in_progress state, 7 hours later.

I was billed for them within minutes of starting the job, so they’ve been paid for but no result…

Any idea how I can get them across the line?

Below is the CURL result:

{
“object”: “list”,
“data”: [
{
“id”: “video_68e44ae5f84c…,
“object”: “video”,
“created_at”: 1759791846,
“status”: “in_progress”,
“completed_at”: null,
“error”: null,
“expires_at”: null,
“model”: “sora-2”,
“progress”: 100,
“remixed_from_video_id”: null,
“seconds”: “12”,
“size”: “1280x720”
},
{
“id”: “video_68e44718a2b…”,
“object”: “video”,
“created_at”: 1759790873,
“status”: “in_progress”,
“completed_at”: null,
“error”: null,
“expires_at”: null,
“model”: “sora-2-pro”,
“progress”: 100,
“remixed_from_video_id”: null,
“seconds”: “12”,
“size”: “1280x720”
},
{
“id”: “video_68e43788033c…”,
“object”: “video”,
“created_at”: 1759786888,
“status”: “completed”,
“completed_at”: 1759786956,
“error”: null,
“expires_at”: 1759873356,
“model”: “sora-2”,
“progress”: 100,
“remixed_from_video_id”: null,
“seconds”: “4”,
“size”: “1280x720”
}
],
“first_id”: “video_68e44ae5f84c…”,
“has_more”: false,
“last_id”: “video_68e43788033c…”
}%

4 Likes
2

I am seeing the same issue.

3

Me too, stuck on yhe app too, hope it resolve soon and can someone tell me how to resolve

4

Same here. Happened multiple times.

5

Same issue here - has it worked for anyone?

6

It looks like openai job failed after processing 59% and I think it is charged as well. There are many more requests like this?

Note that we are offering this to our users and if it is confirmed that the bill is charged for incomplete video generation, we are losing a a lot of money.

Can someone investigate?

  {

      "id": "video_68e57d9e971081909142591b4d394d490e94f45845bca335",

      "object": "video",

      "created_at": 1759870366,

      "status": "failed",

      "completed_at": null,

      "error": null,

      "expires_at": null,

      "model": "sora-2",

      "progress": 59,

      "remixed_from_video_id": null,

      "seconds": "4",

      "size": "720x1280"

    },
7

Same, made 10+ pro vids which i was charged for but no completion.

1 Like
8

I just had one get stuck at “100 percent” but “in progress” . It happened for one where I used a image input, but not for the first two where I did not use an image input. Anyone else have that as a distinction?

9

Yes , hit the same issue yesterday on agent. Several pipeline runs got stuck at progress 100% for individual scenes.
See this task ID for example - video_68e5b1cb755081918b0c51027a44494a050546e42aa64899
Stuck at progress 100% since last hour.
{
“id”: “video_68e5b1cb755081918b0c51027a44494a050546e42aa64899”,
“object”: “video”,
“created_at”: 1759883723,
“status”: “in_progress”,
“completed_at”: null,
“error”: null,
“expires_at”: null,
“model”: “sora-2-pro”,
“progress”: 100,
“remixed_from_video_id”: null,
“seconds”: “8”,
“size”: “1792x1024”
}

Currently working around to force the task to expire if created_at > 20 min ago. :saluting_face:

10

update, its working better for me now

11

Same here - first API try with sora-2-pro, account charged after request, stuck on in_progress for hours

12

Facing the same issue… did anyone find a solution?

13

3 posts were split to a new topic: Video retrieval was attempted 2 hours after video completion

14

I’ve been able to successfully generate a couple of videos since, but the 2 that I raised the issue around are still stuck in the in_progress (100%) state, >24 hours later.

I’m writing them off, and I’m pretty sure I were billed for them anyway which is concerning.

2 Likes
15

I had the same problem. Several videos were created, I got charged for all of them, and none ever finished!

1 Like
16

Same. Stuck at 99% in_loading AND they charged for this. 2 Failed 8 sec each as well..
Feels like we got Scammed…..
Paying per each second of GEN and getting this…. is just so low from Open AI……

2 Likes
17

This happened to me as well and I’d like to request a refund from OpenAI for the charges.

4 Likes
18

Same. Always in progress at 100%. It’s very frequent, especially with video remix.

21

I am having error on the Retrieve video Call… With the same credential of the of the generation call, I am having “RBAC: access denied”

22

So, till we know for a fact of being charged on this money grab:

{“progress”: 99,“status”: “failed”,“success”: true,“video_id”: “video_68ec329e8f948190bb5b3dcd2e8a74230bc628861bdf857d”}

I will stick to gemini

1 Like