Sign in for custom actions not appearing or working

I have a user who can’t use my custom action in my GPT b/c he isn’t getting any trigger to login and he can’t see login in the “Privacy settings” of the GPT.

We’ve tried:

  • Changing language settings out of locale and trying

  • Clearing cache / logging out of chatgpt/ logging back in

  • Trying different browsers

The action is set up correctly, however this one user has no way to login to the custom action. Anybody seen this or have suggestions?