Says hard limit reached despite not being at budget limit and having credits

API Bugs
1

![A budget tracker shows

5.50 out of a $30 May budget has been used, with 17 days remaining before it resets. (Captioned by AI)
5.50 out of a $30 May budget has been used, with 17 days remaining before it resets. (Captioned by AI)652×300 9.7 KB

i have credits and i am not over my budget, why do i have a insufficient quota error?

this is unacceptable, my app has been broken for 2 days because of this.
i have migrated my api calls to openrouter to fix most of it but i still need openai for gpt-image-1.

any ideas to fix this?

what i have tried:
reaching out to openai support
regenerating my api key

2

Hi and welcome to the Developer community forum.

So I can properly understand the series of events.

You added $30 to your account at some point in the recent past? Did you add $30, or was it a combination of additions? If so on what dates, or approximatly how long ago were the amounts added?

this is an example of mine

image
image472×164 6.88 KB

Not quite sure why your buttons are missing, perhaps it’s on a Mac?

What is the error message you get? Please paste it exactly. (hide any personal information)

3

Still pretty sure that “budget” doesn’t include organization shutoff, which has been disabled. This is just you getting an email.

Your actual costs may exceed this budget based on usage.

Nor does it show you how much you have available in credits.

The budget limit is NOT the amount of funds you have available. The meaning of this budget bar seems misunderstood.

I can assure you that I have not added 150k in credits (only the spend is obfuscated) in this screenshot, demonstrating that your budget setting has no bearing on whether you can fund API calls.

The image shows an organization budget dashboard with a May budget of $123.45 out of $150,000.00 used, 16 days left until reset, and a 100% usage alert option. (Captioned by AI)
The image shows an organization budget dashboard with a May budget of $123.45 out of $150,000.00 used, 16 days left until reset, and a 100% usage alert option. (Captioned by AI)650×309 10.6 KB

Action plan

Credit balance

Where one needs to go is to actually see the credit balance here, and observe that it is greater than $0.00 and greater than the job you send: https://platform.openai.com/settings/organization/billing/overview

Project settings

And then investigate individual projects → limits, which can also have “legacy” shutoff (as in a shutoff here also could be going away).

The image shows a "Legacy budget alerts" settings page with options to set budget alerts and budget limits, along with a cautionary note in red advising against using budget limits for production use cases. (Captioned by AI)
The image shows a "Legacy budget alerts" settings page with options to set budget alerts and budget limits, along with a cautionary note in red advising against using budget limits for production use cases. (Captioned by AI)933×297 10.8 KB

Absolute limit is gone

Why no shutoff at a threshold? OpenAI has either has no understanding, or ultimate complicit understanding, of the dangers of fraudulent use emptying an account and even running it far negative.

4

hey, thanks

The image shows a "Pay as you go" account with a credit balance of $10.67, auto recharge turned off, and options to add credit, cancel the plan, or enable auto recharge. (Captioned by AI)
The image shows a "Pay as you go" account with a credit balance of $10.67, auto recharge turned off, and options to add credit, cancel the plan, or enable auto recharge. (Captioned by AI)963×720 30.5 KB

i have tried adding more credits since ive had the exceeded quota warning despite having $10 in credits already, i had around $5 in credits when i started getting the error, even after adding another $5 in credits the error persisted even after waiting a day.

my maximum usage limit is 500, and my organization limit is $35
theres no reason i should be getting the quota exceeded error from what i can see

the exact error is “400 Billing hard limit has been reached.”

5

You can try: check the API key you expect is being used is actually employed in the application environment and similar code that can dump it. Check that the OpenAI org and project environment variables are not being picked up by SDK or programming language - they should not generally be needed.

That: it is not a legacy user key (where the user keys can then be shut off by a different platform site setting, or that they can be assigned default billing to an organization other than your own.)

For your organization, a new project and API key. Try to use the selection of organization → project selected at upper-left to make Prompts playground calls.

Then press “help” in the platform site, to send a message, as nobody here can investigate an account.