On August 27, I received an email saying that my application to the Researcher Access Program was accepted and that I had been awarded 5000 USD in API credits. The email said I should contact researcheraccess@openai.com if I did not receive the credits in 3 weeks.
I sent an email on Sep 16 and haven’t received any reply since then. Yesterday, I sent another message, but an automatic reply said that the email alias would be deprecated and that I should contact the support team through the Help button.
But when I sent the inquiry through the Help button, I only received an AI-generated answer, which told me to wait for the credits. No human intervention.
Has anyone had a similar problem? How can I contact the support team responsible for the Researcher Access Program?
Thanks.