Researcher Access Program application

Community
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On August 27, I received an email saying that my application to the Researcher Access Program was accepted and that I had been awarded 5000 USD in API credits. The email said I should contact researcheraccess@openai.com if I did not receive the credits in 3 weeks.

I sent an email on Sep 16 and haven’t received any reply since then. Yesterday, I sent another message, but an automatic reply said that the email alias would be deprecated and that I should contact the support team through the Help button.

But when I sent the inquiry through the Help button, I only received an AI-generated answer, which told me to wait for the credits. No human intervention.

Has anyone had a similar problem? How can I contact the support team responsible for the Researcher Access Program?

Thanks.

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Hi @mlbm,

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Hi @razvan.i.savin ,

We applied on April 6th. No changes in my organization…

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@mlbm I’ve created a topic on how to properly use the help button a while back, hopefully it is still helpful.

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Well that is a lot of time… :face_holding_back_tears:

  • My application is for AI Alignment, but I will never wait for an answer more than 30 days.
  • I already have good results, probably I have to refactor some code to use other models from Azure…

From April to October just to evaluate an application, and you didn’t receive any credit yet… :disappointed: