Researcher Access Program application

Community
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On August 27, I received an email saying that my application to the Researcher Access Program was accepted and that I had been awarded 5000 USD in API credits. The email said I should contact researcheraccess@openai.com if I did not receive the credits in 3 weeks.

I sent an email on Sep 16 and haven’t received any reply since then. Yesterday, I sent another message, but an automatic reply said that the email alias would be deprecated and that I should contact the support team through the Help button.

But when I sent the inquiry through the Help button, I only received an AI-generated answer, which told me to wait for the credits. No human intervention.

Has anyone had a similar problem? How can I contact the support team responsible for the Researcher Access Program?

Thanks.

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Hi @mlbm,

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Hi @razvan.i.savin ,

We applied on April 6th. No changes in my organization…

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@mlbm I’ve created a topic on how to properly use the help button a while back, hopefully it is still helpful.

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Well that is a lot of time… :face_holding_back_tears:

  • My application is for AI Alignment, but I will never wait for an answer more than 30 days.
  • I already have good results, probably I have to refactor some code to use other models from Azure…

From April to October just to evaluate an application, and you didn’t receive any credit yet… :disappointed:

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Hi, I had the same issue and it never got resolved. We applied to the program in 2024, then in January 2025 OpenAI emailed saying they awarded us 2000 USD, but the credits were never assigned to my organisation account. I wasted two months speaking to bots over the chat and emailing various email addresses. I never received a constructive answer, only corporate boilerplate, and we have not received the credits to this day. Shameful!