Pro 5x account deactivated on 2026/06/26 — appeal auto-upheld, later wrongly rejected as “over 180 days,” no data export path, requesting human review — Case C-TQHN8wYEvehf

ChatGPT Support
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I am posting here because I have been unable to reach a meaningful human review through the normal appeal, support, and privacy channels.

My ChatGPT / Codex Pro 5x account was deactivated on 2026/06/26.

Case ID: C-TQHN8wYEvehf
User ID: user-i2D1…Pz7 （full User ID can be provided privately to OpenAI staff if needed）
Privacy Portal Request ID: 381f66b0-a0df-4655-8fc5-177cd08d8058

This is not only about the incorrect “180 days” issue. There are several serious problems with the process:

  1. My Pro 5x account was deactivated without a specific explanation.

The notice referred to abuse / network abuse / policy violation, but I was not given any specific policy category, approximate time window, affected product, request, conduct, or evidence summary.

I understand that OpenAI cannot disclose internal safety systems or detection rules, but I need enough information to understand what I am accused of and to make a meaningful appeal.

  1. My appeal appears to have been rejected automatically.

After I submitted an appeal with detailed explanation and attachments, I received an almost immediate response:

“Thank you for reaching out. We have already reviewed your appeal and the original decision stands.”

The response did not address the evidence I submitted. It did not say what was reviewed, whether a human reviewer was involved, what policy category was involved, or why the original decision was upheld.

  1. Later, my appeal was rejected as being “over 180 days,” which is factually impossible.

My deactivation notice was dated 2026/06/26.

The later rejection saying the appeal was submitted after 180 days was dated 2026/06/30.

That is only a few days after the deactivation notice, not 180 days. This appears to be a system or workflow error, and it further suggests that my case is not being meaningfully reviewed by a human.

  1. The reasons given by the system are contradictory.

First, I was told that the original decision stands.
Then I was told later that the appeal could not be reviewed because it was allegedly outside the 180-day window.

These two responses are inconsistent. If the appeal had already been reviewed, then why was a later appeal rejected as time-barred? And if it was time-barred, how could the original appeal have been reviewed only a few days after deactivation?

  1. I cannot access or export my data.

I cannot log into the account, so I cannot export data through ChatGPT settings.

I also tried the OpenAI Privacy Portal, but it did not provide an export option. It showed that my account was deleted or deactivated and told me to contact the Help Center with this request ID:

381f66b0-a0df-4655-8fc5-177cd08d8058

Support then only sent me a generic article about how to export data. That article does not help because both normal export paths are unavailable to me.

This means the advertised data export process is not actually usable for my deactivated account.

  1. My account appeal, refund request, and data access request have not been handled separately.

I am requesting that these issues be separated:

  • account reinstatement appeal;
  • refund or prorated refund for unused Pro 5x subscription time;
  • data access / data export request;
  • Privacy Portal failure;
  • correction of the incorrect “over 180 days” rejection.

Even if OpenAI maintains the account deactivation, I still need a working way to access and export my account data.

  1. Codex may involve local workspace context.

I primarily used Codex for software development. Codex may read files in a local workspace in order to understand a project and complete coding tasks.

If the enforcement action was triggered by content that Codex autonomously accessed, scanned, summarized, or interpreted while performing a coding task, that should not automatically be treated as intentional user misconduct without human review.

A coding workspace may contain logs, cache files, test data, third-party files, local documents, images, or unrelated files. If a classifier or automated safety system misinterpreted such context, I should be given a meaningful opportunity to understand the category of the issue and appeal it.

I am not asking OpenAI to reveal proprietary detection rules or safety system details. I am asking for a real human review and a sufficiently specific explanation so that I can understand and respond to the allegation.

My requests are:

  1. Please escalate this case to a human reviewer.
  2. Please confirm whether a human actually reviewed the deactivation and appeal.
  3. Please correct the incorrect “over 180 days” rejection.
  4. Please provide the general policy category, approximate time window, and affected product/service.
  5. Please separate the account appeal, refund request, and data access request.
  6. Please provide a working data export path, since both ChatGPT settings and the Privacy Portal are unavailable to me.
  7. Please preserve all records related to the deactivation, appeal, subscription, support responses, and Privacy Portal request.

I am willing to provide additional verification privately to OpenAI staff, including the full User ID, account email, payment records, screenshots, and the original deactivation email.

Thank you.

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