Translated by AI
Click here to view the original
OPENAI 客户支持 / Billing 团队：
你们好，自 2026 年 6 月 3 日起，OpenAI 后端强制将支付流程从 hosted 模式切换为 custom 模式，导致多国用户（意大利、新加坡、中国等）无法通过原有支付链接完成订阅或续费。custom 模式风控规则过度严格，频繁拦截跨区支付和正常卡片支付。
此次调整明显是为了应对部分用户利用 hosted 长链接进行 0 元购和薅羊毛的行为，但 OpenAI 在加强风控时采取了一刀切的方式，直接导致正常付费用户的支付体验严重恶化，甚至无法订阅套餐。这属于典型的因小失大，严重损害了用户权益。
建议贵团队评估以下合理诉求：
-
恢复正常用户的支付功能，或提供有效的替代支付路径。
-
针对受影响的正常账号进行排查和修复，不要让反欺诈措施继续误伤合法用户。
-
尽快给出明确处理结果和时间表。
警告：
OpenAI 目前正处于下半年 IPO 筹备关键阶段，此类支付系统问题如果得不到及时有效解决，将严重影响用户信任和公司声誉。我们保留向美国证券交易委员会（SEC）进行正式投诉的权利，并会将相关证据和用户受损情况一并提交。
OPENAI Customer Support / Billing Team:
Hello, since June 3, 2026, the OpenAI backend has forcibly switched the payment process from hosted mode to custom mode, causing users in multiple countries (including Italy, Singapore, and China) to be unable to complete subscriptions or renewals through the original payment links. The risk control rules in custom mode are overly strict and frequently block cross-region payments and normal card payments.
This adjustment was clearly made in response to some users exploiting hosted long links for $0 purchases and abuse, but OpenAI has taken a blanket approach while strengthening risk controls. This has directly caused a serious deterioration in the payment experience for normal paying users, and in some cases prevents them from subscribing to a plan at all. This is a typical case of losing more than you gain and seriously harms user rights.
Please evaluate the following reasonable requests:
-
Restore payment functionality for normal users, or provide an effective alternative payment path.
-
Investigate and fix affected legitimate accounts, and do not allow anti-fraud measures to continue harming lawful users.
-
Provide a clear resolution and timeline as soon as possible.
Warning: OpenAI is currently in a critical phase of preparing for an IPO in the second half of the year. If this kind of payment system issue is not resolved promptly and effectively, it will seriously affect user trust and the company’s reputation. We reserve the right to file a formal complaint with the U.S. Securities and Exchange Commission (SEC), and will submit relevant evidence and details of user harm together with it.