Account deactivated due to "suspicious payment activities"

Hello everyone,

I received an e-mail which noticed me that my account was deactivated / deleted :

Dear ChatGPT customer,

You are receiving this email because we have identified suspicious activity on your account. In order to protect our platform, we have refunded and canceled your subscription. You will no longer have access to ChatGPT Plus service.

We take fraud prevention very seriously, and we want to ensure that our platform remains a safe and secure place for all our customers. If you believe that this action has been taken in error, we invite you to submit an appeal to have your account reinstated. Please visit

Thanks for your understanding.

The OpenAI Team

I’ve been refunded for an invoice of March (why… now…?) and October.

I don’t know why. The only thing that could be a explaination is that the name I used when I created my account is different from the name related to the credit card I use.

I’ve spent 1 week contacting the support and I have the feeling of talking to a bot, not humans. More, they are UNABLE to tell me exactly what’s going on and why.

I think that there are a lot of people in the same case as me.

1 Like

I’m on the same boat.
I’m getting the same message from support for more than 10 days: We are unable to reinstate your account at this time; we will investigate further.

No more feedback or support was provided.

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If you have the same experience as the users here, please share the information here.

I got the same Issue you described, I received an Email whith the same content.