Paid today but Account still showing Free Plan

ChatGPT Support
1

  • Amount: ₹1,694.07

  • Date/time: 19 Jun 2026, 12:29 pm

  • UPI reference:

  • UPI ID:

  • Expected account: @gmail.com

  • Plan selected: Plus

2

Don’t show your financial data on a public space. Should contact support directly through https://help.openai.com/

5

Hi and welcome to the community @VishalVashishtha11!

It may take a few minutes for a new subscription to appear. Have you tried signing out completely and then signing back in using the exact same ChatGPT account and login method used for the purchase?

It may also be useful to check both the web version and the app, if you use both and restart the app before checking again.

Also, please in the future don’t post your email address, UPI ID and transaction reference, since this is a public forum. This part is now been taken care of, to protect you.

If the account still shows Free after waiting and signing back in, as mentioned above, you’ll likely need to contact OpenAI Support with the payment details privately. Either through the help link above or email them: support@openai.com

6

So while I made payment the payment success page kept on refreshing, so I manually refreshed the page, while the payment got deducted the account did not reflect upgrade

7

Ah okay, that’s unfortunate.

Just to confirm: when you open your profile and check Subscription, does it still show the Free plan rather than Plus?

If it does, I’d recommend contacting OpenAI Support so they can investigate the payment and account privately.

8

Just checking in on this @VishalVashishtha11

Since this appears to involve a successful payment that was not reflected on the account, it will require account-level investigation.

Could you please create a Support ticket through https://help.openai.com and share the case number here once it's created? That will allow us to investigate the account and payment details further.

~ Smith