Hello OpenAI Community,
We are a language learning startup using GPT and Whisper to provide real-time interactive user experiences. With tens of thousands of daily user sessions, managing our rate limits has become a critical challenge. We stumbled across the default Whisper rate limit: 50 RPM and desperately need an increase to reflect our growing traffic.
Our numerous efforts to contact OpenAI for support include:
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Multiple email attempts to support@openai.com
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Over 15 submissions of rate limit increase forms, providing varied supporting evidence
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Engaging the help chatbot from the OpenAI console
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Attempting to reach the sales team
Unfortunately, our requests over the past 3 months have gone unanswered.
To cope with these limitations, we have had to intentionally reduce our traffic. This constraint is now directly impacting our growth, with a resulting revenue loss. As we anticipate significant user growth in the upcoming months, the current situation is not sustainable, and it’s becoming increasingly difficult to rely on OpenAI as a partner due to unresponsive support.
We kindly request your help – if you have previously experienced similar support issues, please share any advice or avenues for successfully reaching OpenAI support, at least getting any sane answer.
Thank you!