Hi everyone,
I’m a solo/independent developer trying to call the GPT-5 API. It looks like my organization needs verification to access the protected models/features I need.
I started Individual verification in the OpenAI Platform. I followed the steps exactly (added a payment method, uploaded my government-issued ID, completed the live selfie/biometric capture). During the flow, the system indicated the verification was completed successfully.
However, when I returned to the Platform settings page, the status showed:
“Identity rejected”
and it seems retries are not supported, so I’m blocked from using GPT-5.
What I’ve already double-checked:
The ID photo + live selfie were clear, unobstructed, and from original documents (not screenshots/scans).
My account/organization profile information matches my ID.
This is my first attempt; the ID hasn’t been used to verify another organization in the last 90 days.
No obvious technical issues occurred during the flow.
Questions:
Has anyone seen this “Identity rejected” outcome even after the flow reports success?
What are the most common reasons in practice (e.g., name/region mismatch, billing profile mismatch, document type issues)?
Any tips that helped you get it resolved (e.g., switching to passport, aligning billing/profile country, contacting support with specific details)?
If you contacted support, what details were most useful for them (organization ID, timestamps, screenshots, etc.)?
Thanks in advance — any guidance or similar experiences would be really helpful.