OpenAI's files API is completely down/crashing

[ben8]

Files API is completely down atm. All requests fail w/ this message:

request to ``https://api.openai.com/v1/files`` failed, reason: read ECONNRESET

A major part of our product is completely down.

In the past 2 months, this is the 4th issue we’ve reported where our app is completely crashing due to the files API completely failing. We’re paying a lot of money to OpenAI every month and it’s becoming increasingly frustrating as OpenAI is the least reliable service/platform in our ecosystem by a large margin.

Please look at fixing this issue AND also keeping it stable. Our customers are calling us unreliable and it’s purely bc our AI (OpenAI) is crashing. Reflects badly on us as a business.

[ben8]

Repeat of this:

FetchError: request to https://api.openai.com/v1/files failed, reason: read ECONNRESET

All of our files are failing to upload to OpenAI through the API. No changes on our end. This is causing a critical error on our end on a time sensitive product for our users. Please look into this! APIConnectionError: Connection error. 5:47:38 PM at OpenAI.makeRequest (file:///app/node_modules/openai/core.mjs:325:19) 5:47:38 PM at process.processTicksAndRejections (node:internal/process/task_queues:105:5) 5:47:38 PM at async XXXXXXXXXXXXXXXXX (file:///app/dist/main.js:907:18) 5…

[_j]

Yep, real hairy, dumping a HTML body. You can just go there and see with no key: https://api.openai.com/v1/files

503 Service Temporarily Unavailable

503 Service Temporarily Unavailable

---

nginx

response = client.files.list(purpose=purpose.name)

Get to now write a handler for openai.InternalServerError

[ben8]

@OpenAI_Support pls look into this. Our app is pretty much completely down.

[_j]

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