My org’s account has been charged SEVERAL times to increase our credit in our API setup - we understand the limit rules and how to set refills for when we need it. BUT we have a great deal of credit from a Tools Competition grant, and none of it has been used - I have attached a screenshot.
These are not expired and very much still active.
Seeing all the other posts on this issue - OpenAI you MUST create a toggle or switch to make sure that credits are used FIRST before cards are charged. It is more than okay to have a card on file for billing purposes - but in a system with both credits that can be used and credits that need to be bought - your prioritization of needs must change.
All of those grants showing have been emptied. The $0.00 of $0.00/$20.08 is the zero balance remaining.
Credits seem to be consumed by those which would expire first.
BTW, The “received” dates have all been kind of screwed up in the new UI, dated Jan 31 for payments in February, dated Dec 31 for payments mid-January. You have to switch to a new “grants” view.
Any promotional amount applied to your account should appear there also, and may have been used or exhausted first, especially if it had a shorter expiration time than a purchased credit amount.
And here are “invoice created” with the correct dates of purchases:
