No logs appearing in a specific project — even with store=True and Data Retention enabled

API Bugs
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1

I’m unable to see any logs in one of my projects despite having everything configured correctly.

Setup:

  • Data controls → Data retention → “Enabled for all projects” :white_check_mark:
  • store=True set on every API call :white_check_mark:
  • API calls are successful and returning responses :white_check_mark:

The issue:

  • :white_check_mark: Logs appear correctly under my Default project
  • :cross_mark: Zero logs appear under my “recon” project — not even simple text-only completions
  • No errors are thrown, calls succeed, but nothing shows in platform.openai.com/logs
2

Hi and welcome to the community!

I checked using the platform for completions and responses and it’s currently working for me.
Are you sure that you are looking at the logs for the correct organization?

3

There have been a few reports about issues with the logs page. Although each report describes a different problem, I have grouped them into a single report and raised it with the team!

If this was an intermittent issue it would be great if you can share an update. Otherwise, fingers crossed that this will be resolved soon!

4

Hi, thanks for reporting this. We haven’t been able to reproduce the blank Logs page on our side for non-default project, so this may be related to a specific log entry or project-specific data that is causing the issue.

Could you capture a HAR file while reproducing the issue and send it to support@openai.com? That will help Support investigate the failing network/API response behind the Logs page.