Project data retention is fixed to “None” and API logs are not showing

API
1

I’m having an issue with data retention and API logging on the OpenAI API platform, and I’d like to know if anyone has seen this behavior or can clarify how it’s supposed to work.

  • Account type: Personal account (no enterprise contract)

  • Used Models: GPT-4.1-nano, GPT-5-mini

What I’m seeing:

  1. In the project settings, the Data retention value is fixed to “None” and I cannot change it.

  2. At the organization / project level, I have API call logging enabled.

  3. Despite that, no API call logs appear in the Logs dashboard for recent requests.

  4. I have confirmed that:

    • I’m looking at the correct organization and project in the dashboard.

    • Requests are succeeding and returning responses normally.

    • I tested with different models / endpoints and still see no logs.

My questions:

  1. Under what conditions is a project’s Data retention setting locked to “None”?

  2. Does this indicate that Zero Data Retention (or a similar policy) has been applied to my project/organization, so that request/response bodies are never stored as logs?

  3. If so, is there any way (for a personal or non‑enterprise user) to change this, or is it fully controlled by OpenAI policies and cannot be modified from the dashboard?

  4. For debugging purposes, is there any recommended workaround if logs cannot be stored?

If anyone from the OpenAI team or community can confirm whether this behavior is expected under certain data policies, or if it looks like a misconfiguration/bug, I’d really appreciate your help.

Thanks in advance!

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2

The Chat Completions API “log” in the platform site is completely broken. The backend is misconfigured and silently malfunctioning.

That means that your final symptom “and still see no logs” can be blamed on something other than a setting.

At the organization level data controls, try “Enabled per call” - delivering your “store”:True choice for the chat endpoint cross-project without other project knobs to forget were set - for those endpoints where you even have an option to opt-in instead of “store”:“default_collect_forever”..

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3

The Chat Completions platform site log is back. You can view again and see what you have.

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