If you have an issue with your account, payments, billing, or the like, please contact our support team at: https://help.openai.com .
At the bottom right on https://help.openai.com is a message icon.
If you can not see the icon scroll down.
Click the icon then enter a message. Yes it says We typically reply within a week but remember that this is one of the fastest growing apps ever, please be patient.
This site is a developer community site and not monitored for customer issues.