The OpenAI staff do not actively read post on this forum.
They will also not respond to post related to account and billing posted here.
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- If you need help with your account, payment, etc, please visit https://help.openai.com
- At the bottom right on https://help.openai.com/en/ is a message icon.
Click the icon then enter a message. My understanding is that you will be asked for an email address then the OpenAI staff will contact you via email. I hear it can take weeks before being contacted but remember that this is one of the fastest growing apps ever, please be patient.
- Asking account related questions in this forum can often create more confusion for the community than provide assistance.
- At the bottom right on https://help.openai.com/en/ is a message icon.