My api secret keys dont work

im setting up my ap accounts for specific software but it is not working and come up with an error message, what am I doing wrong?

also im getting no response from open ai support

Welcome to the dev forum @av34769

What is the error message?

Check your OpenAI usage limit

It appears there is a problem with the OpenAI API key powering your Pickaxe [Image Analyzer & Caption Generator]) and request an increase in usage.

I have already upped my usgae limnit to 20$ and still the same error message. do I have to prepay?

Yes, you need to prepay first. The limit which you set is just the maximum it “can” use.