Dear Customer Service Team,
I hope this message finds you well. I am writing to express my concern regarding the cancellation of my annual subscription, which I noticed has been terminated after only 5 months, rather than the expected 12 months.
I kindly request clarification on this matter, as it is essential for me to understand the reason behind the premature cancellation. I would appreciate your prompt attention to this issue so that we can resolve it quickly.
My email: email
User ID: user id
Thank you for your assistance.