Hello all.
I’m hoping you can help me. I got an email for ChatGPT that my account was deactivated. No warning email, just deactivated. I sent an appeal asking what I did wrong and was just told my appeal was denied. I’m not getting anywhere with openai support.
Like all of you I have hundreds of dollars and hours of work on that account and I can’t even get someone to tell me what I did wrong. Work for my consulting clients are in that account. I can’t think of anything that would have violated the terms of service. I got to believe this was done in be mistake.
Does anyone know how I could talk to an actual person? Every answer I get seems automated.
THANK YOU!
Hey BuckeyePirate, welcome to the forum!
That's indeed frustrating. Could you do me a favor and report this to support@openai.com? Once you've done that, please share the case number here so I can take a look.
Avinash
Forgive me but my thread was closed before I could reply to Avinash and I’m hoping they see this. My openai support case number is 10290229. I hope this isn’t a widespread issue.
I have traded emails with support for two weeks now and every time the steer me into a dead-end. My account was deactivated without warning. I received an email that offered me an appeal. I asked in the appeal email what happened so I could correct any action but really believed this must have been an openai mistake. The response I got was that my appeal was denied without any more explanation and that there would be no more communications about my account.
I have since been talking to openai support but they keep telling me that I’ll receive an email regarding my appeal. Even though I have sent them the text of the email denying my appeal, they keep telling me to wait for an answer to my appeal.
Very frustrated. Avinash I hope you see this and will be able to help.
Thank you!
Hello all.
I’m hoping you can help me. I got an email for ChatGPT that my account was deactivated. No warning email, just deactivated. I sent an appeal asking what I did wrong and was just told my appeal was denied. I’m not getting anywhere with openai support.
Like all of you I have hundreds of dollars and hours of work on that account and I can’t even get someone to tell me what I did wrong. Work for my consulting clients are in that account. I can’t think of anything that would have violated the terms of service. I got to believe this was done in be mistake.
Does anyone know how I could talk to an actual person? Every answer I get seems automated.
THANK YOU!
post by OpenAI_Support 2 days ago
**OpenAI_Support**OpenAI Support
2d
Hey BuckeyePirate, welcome to the forum!
That’s indeed frustrating. Could you do me a favor and report this to support@openai.com? Once you’ve done that, please share the case number here so I can take a look.
Avinash
BuckeyePirate, I agree that's inconvenient.
Let me take a look at the case and see what can be done.
Avinash