My account says I need to pay, but the invoice says Void, so I can't pay it, account is unusable

My account on the API side says I have unpaid invoices, so it wont’ work.. there I don’t have anything unpaid.. on the chatgpt side i see one that says void.. can you please fix it?

Welcome to the forum!

Since it involves invoices and account access, I’d contact OpenAI Support directly.

https://help.openai.com/en or support@openai.com.

https://help.openai.com/en seems to be broken

Hmm, ok. It works on my end:

GIF_0186893782

If it’s not working for you, you can always send a email to them support@openai.com.

I am in europe, i have the end user agreement.

cannot attach a movie, but here is a screenshot of what i see after i tap on the cookies allow all

I understand, I’m also from Europe and that link works for me.

But, since the page gives you “Uh oh, something went wrong” after accepting cookies, I’d try another browser/private window or clearing cookies for help.openai.com.

The easiest path for you, would be email them directly and open a support ticket. Include screenshots of the API billing message, the void invoice and the error from the Support page.

Are you running an adblocker extension maybe?