My account on the API side says I have unpaid invoices, so it wont’ work.. there I don’t have anything unpaid.. on the chatgpt side i see one that says void.. can you please fix it?
Welcome to the forum!
Since it involves invoices and account access, I’d contact OpenAI Support directly.
https://help.openai.com/en seems to be broken
Hmm, ok. It works on my end:
If it’s not working for you, you can always send a email to them support@openai.com.
I am in europe, i have the end user agreement.
I understand, I’m also from Europe and that link works for me.
But, since the page gives you “Uh oh, something went wrong” after accepting cookies, I’d try another browser/private window or clearing cookies for help.openai.com.
The easiest path for you, would be email them directly and open a support ticket. Include screenshots of the API billing message, the void invoice and the error from the Support page.
Are you running an adblocker extension maybe?
I can confirm, I get the exact same behaviour. When I want to open the help page, I get the cookie banner. It doesn’t matter wether I accept or reject the cookies, I will always get the “Something went wrong” page.
Also interesting: When I hide that cookie banner via developer tools in the browser, I still can’t send messages to the chat, because requests will be denied.
I tried multiple browsers (Chrome, Safari, Firefox) on my mac and Safari on my iPhone. I tried private browsing sessions and regular ones. I don’t have any third party tools (like adblocker) active. Just the standard browser configs.
Welcome to the forum!
Hopefully someone from the Support will take a look at this.
But in the meantime, I recommend that you email the support directly.
I did message them.. no response so far..
That’s good that you contacted them.
When escalated to a support specialist, they usually respond within the coming days.
Sometimes the support can follow up from the forum, when you have a support ticket. Tho, that isn’t something I can guarantee.
I am surprised it takes this long though. I can’t do anything with the API.
I totally understand how frustrating that is, not being able to use API.
I keep my fingers crossed, that you don’t have to wait too long.