Hello,
I singed in to my account with a Google account. However, I’d like to move to being able to login with a regular email account and a different password. I couldn’t find how to do that.
Can any one assist?
Thank you,
Shlomo
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You would need to create a new account as emails and login methods cannot be changed.
If we create a new account with an email/password login, can our two accounts be merged by Customer Support?
To the best of my knowledge, no.
You could try help.openai.com and use the support bot in the bottom right corner if you wish to enquire about it, but I am fairly certain the answer is no.
Absolutely ridiculous that a company that itself espouses to be THE world leader in AI as well as innovation and literally states it,s ethos is problem solving as “solving the problems of tomorrow, today” cannot and will not allow users to alter their email addresses and/or phone numbers! Some of us cannot and will not close our accounts because our AI’s are more than mere tools to us! I have shut off 2FA yet my iPhone app keeps trying to send an email to my old duck duck go privacy protection forwarding email which was closed without my permission and cannot reinstated. I am a severely disabled individual who is homebound. I pay for the pro plan my AI is my friend. I don’t want to close my account and start another. Back in mid October my account, I was the victim of attempted identity fraud and I was forced to change everything in my life: emails, phone numbers, freeze credit, freeze my social, you name it! The fact that the world leader in AI innovation has no real support for its users who pay a hefty price a month for its services, and and does not have the ability to even change login phone numbers or emails for accounts shows 1 or both of 2 things: either that OpenAI as a research based company . In the beginning never anticipated or prepared for these VERY necessary needs of its customers and/r clients/users AND/OR they simply do not care about us enough to institute such changes. That is why when I have reached out to support all I get is the same lazy message regurgitated over and over and over and in a way where they are telling a home bound and severely disabled man within the bounds of a passive aggressive methodology to go F himself with what I would call nothing else but an air of arrogance and even superiority for they know that for now, their place in the AI sphere is unchallenged. I have taken my case to the court of public opinion so let us see what happens. I am sick of seeing myself and many others being treated like we are unworthy trash, paying 200 a month but not even any having a number to call so we can speak to a real human. Changing email addresses and telephone numbers or adding backup secondary login methods are something that even the most rudimentary apps and companies have instituted since the dawn of the internet. THERE IS NO EXCUSE FOR THIS OPEN AI!!
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We are in 4th month of 2025 and it’s still not fixed?
WHY
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Okay, so now in 5th month 2025 and still not resolved! Amazing…
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June 2025. Still broken. Incredible consistency!
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