Case 15209349
Hello,
I need help recovering access to my main ChatGPT account, which has an active ChatGPT Plus subscription. I have already been waiting for help from OpenAl Support for almost a week, but unfortunately the issue has still not been resolved.
I have been blocked from accessing ChatGPT on my iPhone since Tuesday, September 15, 2026, and I have responded promptly to every request from OpenAI Support.
Description of the problem:
mfa_factors_not_found_in_session
I cannot log in through the ChatGPT iOS app.
I cannot log in through mobile browsers on the same iPhone.
The failure occurs on different Wi-Fi networks and cellular data.
No VPN, secure DNS, or content filter is enabled.
My account uses Continue with Google.
No MFA factors are enrolled.
The MFA controls in my active desktop session are disabled and cannot be selected.
My existing laptop session is now my only access to my paid ChatGPT Plus account.
I have already provided to the support extensive evidence and completed every troubleshooting step requested, including previous screenshots, log-in recordings, multiple browsers, private sessions, different Wi-Fi networks, cellular data, app reinstallation, Continue with Google, and the requested Continue with Apple diagnostic test.
But problem still remains.
I read also similar cases on forum and the solution was resetting the MFA settings by support. But I can not do this from my side.
I would really appreciate assistance, as I have already been waiting almost a week for Support to resolve this issue without any result, while my paid ChatGPT Plus subscription remains inaccessible.
Kind Regards
Themis