Hello OpenAI Team,
I am seeking assistance regarding an account access issue that has remained unresolved for more than a week despite multiple support interactions and escalations.
Issue Summary:
My account suddenly began requiring an authenticator app code for sign-in.
I never configured an authenticator app for this account.
Previously, I was able to authenticate using email verification codes, but that option disappeared.
As a result, I am completely locked out of my account.
Support Timeline:
I opened support case #14782570 and provided all requested information, including account verification steps and a password reset.
OpenAI Support acknowledged the issue and stated that the case was escalated to the account security team for MFA reset assistance.
After several days with no update, I opened Case #15198730 to follow up.
I have repeatedly requested status updates, but so far have not received any meaningful progress or resolution.
The latest response indicated that the case was escalated again and that I should wait for further review. 
This issue has now been ongoing for over a week, and I still cannot access my account. I would appreciate any assistance from OpenAI staff or community moderators in helping to bring visibility to this case and ensure it reaches the appropriate team for review.
If anyone has experienced a similar situation involving an unexpected MFA requirement and the loss of alternative verification methods, I would also appreciate hearing about your experience.
Thank you for your time and assistance.
Cases:
#14782570
#15198730
Best regards,
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