Manually added $5 credit in 2024 disappeared, now shows $0

Back in 2024 I manually added $5 credit to my account (not the free trial). I never used it, but when I checked today my balance shows $0. On my Usage page there’s no record of any activity that would explain this.

Has anyone else faced this issue? Does manually added credit expire, or could this be a billing/account migration problem?

Thanks in advance for any guidance.

Hi,

Welcome to the forum.

Credits expire after 1 year.

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Ah, just found that out… feels really unfair for real money to just vanish like that.

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