Inquiry About Expired Balance After Subscription End

[kevin60]

I personally topped up $50 into my API account. Later, my colleague notified me that the API was no longer working. Upon checking, I discovered that the remaining $40 balance in my wallet had been cleared. After reviewing the consumption records, the $40 was definitely not used by our team.

When I checked my billing history, I noticed a subscription labeled “02/2024–02/2025” had expired. Could this mean my $40 balance expired along with the subscription? I would appreciate clarification on this issue.

Thank you!
![The image shows a billing summary with a $0.00 monthly bill against a ![20.00 limit, expired credit grants totaling

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Purchased credits expire after one year.

The available balance that might have been $35.33/$50.00 will be instantly transformed into $0.00/$50.00, so you can’t even later directly see how much OpenAI “made free” with (as I watched it happen and transition at 00:00 UTC time myself.)

OpenAI API is not a subscription. It is just a cash value account where the value is removed for you.