Hello OpenAI Support Team,
I am writing to request a manual review of my deactivated ChatGPT Pro account.
Account:
- Plan: ChatGPT Pro
- Region: South Korea
- Ticket / case ID: C-XmhfIbriNPDd
- user ID: user-1zBr019CcgOhOQINOc0CVeEL
- Approximate deactivation time: 2026. 7. 2. am 6:24 (while I was sleeping)
I received a deactivation notice related to child-safety / CSAM policy. I believe this is a false positive.
My recent usage was for preparation for a Korean national licensing examination, mainly medical / educational study. The account was not used to request, create, upload, roleplay, or discuss sexual content involving minors. I also did not use the account for erotic fiction, adult entertainment, image generation, or any attempt to sexualize minors.
Possible false-positive context:
Some of my study materials may have contained sensitive medical or legal-medical terminology in a legitimate educational context, such as:
- pediatrics
- obstetrics and gynecology
- forensic medicine
- child abuse reporting obligations
- sexual assault / abuse assessment in a clinical or public-health context
- anatomy, pathology, diagnosis, or exam-preparation notes
If any of these terms triggered the automated classifier, I respectfully request that the full surrounding context be reviewed manually. The relevant context was medical, educational, and non-exploitative.
Appeal history:
I submitted an appeal through the official appeal process, but the decision was upheld. Because I was not given the specific content or conversation that triggered the enforcement action, I cannot provide a more targeted explanation unless the case is reviewed with context.
Security check:
I am also willing to cooperate with any account-security review. If there is any indication of unauthorized access, compromised credentials, API key misuse, or suspicious login activity, please let me know what information is needed from my side.
Requests:
- Please escalate this case to Trust & Safety for manual review.
- Please review the flagged content in full context, especially whether it was medical / educational exam-preparation content.
- If restoration is not possible, please provide the correct process for requesting my ChatGPT data export.
- Please separately review billing for my active ChatGPT Pro subscription during the period when I cannot access the service.
I fully understand and support strict enforcement against CSAM and child exploitation. I am not asking for an exception to the policy. I am asking for correction of what I believe is a false-positive classification of legitimate medical / educational content.
Thank you.