Lost keys in google authenticator - cannot provide 6-digit code to login in ChatGPTP (paid user)

Community
1

I’m unable to login into ChatGPT.

I lost all my keys in Google Authenticator, and cannot generate the 6-digit code to login in to ChatGPT.

How can I remove 2FA without accessing ChatGPT?

I had to create another ChatGPT account to post this message here.

Please help.

Hans

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2

hey good day, did you ever get the issue resolved? I am going through the samething

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3

Hey, I’m having the same issue. How can we get in touch with support?

4

Hi,

I know that’s pretty late, but for the next person who might have the same problem:

support@openai.com