I can no longer log in using my password; it now asks for an authentication key, and I no longer have access to the device. I’ve already contacted support, but it’s taking a long time. I am the account owner and can provide all the details—in fact, I’ve already submitted all the information to support.
I have the exact same issue, and I’ve been dealing with it for a full week now with zero response from support. I’ve tried both the help.openai.com chatbot , which escalated my case to a human agent last week, still no response; and emailing support@openai.com directly, also met with complete silence.
This forum keeps accumulating threads reporting the exact same issue, yet there is still no official acknowledgment or response from OpenAI. This is unacceptable treatment of paying customers who rely on this service daily and are simply being left in the dark.