Locked out of Codex because of an old phone number?

ChatGPT Support
63

this is now fixed for me :slight_smile:

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Case Number: 10386560

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fixed for me, thank you so very much!!! i really appreciate you helping out and especially for being able to preserve the account instead of having to create a new one (as per the original support suggestion :sweat_smile: )

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Thanks for checking. What should I ask for in my support case as the next step to resolve this Codex phone verification issue? My case ID is 10403445.

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Thank you so much. I’ve been able to log in to Codex without any issues so far.

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Case Number: 10444647

@OpenAI_Support My support case is 10444647.

I posted it above, but the latest email reply from support still says they cannot bypass or update the phone number and recommends creating a new account.

This appears to be the same Codex-specific issue you confirmed earlier: normal account authentication succeeds, then Codex Desktop still asks for an old inaccessible phone number.

Could you please review Case 10444647 for the account-specific mitigation mentioned in this thread?

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Case Number: 10422783
Replied the next steps. Thanks

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Case Number: 10422783
Replied the next steps. Thanks.

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Case Number: 10453631

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I don’t understand what I should do next to solve my problem

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@OpenAI_Support I’ve emailed support@openai.com as requested

Support case number: 10458534

Please review my account for the account-specific mitigation mentioned above.

Thank you.

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Case Number: 10460379

Same problem as others, please @OpenAI_Support look into it, thank you very much!:folded_hands:

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I’ve emailed support@openai.comas requested

Support case number: 10458534

Please review my account for the account-specific mitigation mentioned above.

Thank you.

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I do have the same issue, chatgpt web is fine with my new number, codex login fails because of a second 2FA layer with an old number :confused:

Please also check my account, case number: 10471318

79

same issue
Case Number: 10483648

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Case Number: 10026092

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What is the issue with my case? I sent a message to continue the conversation in the support case, but haven’t heard anything for 2 days.

Codex still uses an old, inaccessible phone number even after I added a current number in ChatGPT Security settings.

Can you please help to resolve this? Case number 10286608

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Quick update: we’ve resolved the original Codex phone-verification issue discussed in this thread!

If you’re still blocked, please continue working with Support in your existing case. Some remaining reports may have a different cause, so the support team will review them case by case. If you don’t have a case yet, please contact Support and include the exact time and time zone of one fresh sign-in attempt, plus the screen or error you see.

Thanks again to everyone who shared details here!

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@dudedev @JerryRun @fcyxp @viccong @DamonSun @MellyFux @adnan-mahmoud-ahmad @bilel1 @VitaliiS — we reviewed the cases you shared. We weren’t able to apply the account-specific change for these reports, so please continue working with Support through your existing case.

Thank you for all your patience, I know this has been a frustrating process so far so I hope we can solve things with you soon.

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Case Number: 10582553

The phone number is not mine.