(there is some kind of loop: FAQs invite me to start a chat with customer service from within ChatGPT; once I am in, I press the help button as instructed and am redirected to FAQs… GPT itself says I have been put in a “Catch-22 situation”).
Have you been able to contact support directly? I recall being in the same situation some months ago but today I can see a clear “send message” button when browsing the support pages on mobile.
You are absolutely right about the upside potential for the plug-in system employed in the ChatGPT web interface. A few months back I created a topic that the situation is not optimal but got pretty much no feedback from the community at all when I was expecting that this would be very interesting for anybody trying to market their work this way. Unfortunately it appears that it really needs some black sheep to improve the whole situation.